Frequently asked questions
When contemplating an investment in Froze International jewelry or watches, you might find yourself pondering various questions. Here are a few of the frequently asked ones.
Customer Service
We take pride in providing round-the-clock customer service, ensuring that assistance is available whenever you need it. Our dedicated team is available 24/7 to address any inquiries or support you in making the right choices for your jewelry needs.
Contact us:
Text: (234)-200-6119
Email: info.frozeinternational@gmail.com
Please reach out to info.frozeinternational@gmail.com! You can expect a response within 24 - 48 hours from our customer support team. Please include your order number so we can help you as quickly as possible. If you reach out on social media, it can delay response time so please email our support team directly at info.frozeinternational@gmail.com
Shipping
Upon order confirmation, our expert jewelers embark on crafting your custom piece with precision, requiring 3-4 weeks. Subsequently, we ensure swift delivery, taking just an additional 1 week for shipping to bring your exquisite piece to your doorstep.
Once your order ships you will receive a separate email with tracking information. Be sure to check your spam and promotions folders for the tracking email if you can't locate it. Please be sure to double-check your billing and shipping addresses so we can send your product to the correct address!
Please double-check your shipping address before completing your order! Once your order leaves our facility there is little we can do to fix an address unless the order is returned by the carrier. If we catch an incorrect address, we will notify you via email.
Returns
Our return policy does NOT accommodate refunds. Due to each custom piece being made to order, all sales are final once manufacturing begins. We encourage customers to review their orders carefully before completing the purchase.
Learn more about our Refund Policy
FI Exclusive Services
Our lifetime care plan covers refinishing, polishing, loss of diamonds or gemstones, damages, and broken chains.
Learn more about our Lifetime Care Plans
If your pendant and chain is ever damaged beyond repair, we will reimburse you for the appraised retail value at time of purchase minus any prior repair costs. All you have to do is reach out to us at the time of the incident.